A presentation to the 16th National Convention of Administrative and Personnel Officers of State Colleges and Universities at Grand Regal Hotel, Bacolod City.
Click here to see our power point presentation excellence in the workplace
PEOPLE EXCELLENCE IN THE WORKPLACE: Going Beyond Mediocrity
By: Marianito” Jojo” Vito, Jr., PhD
Everyday Excellence looks at the core of quality – people.
BIBLICAL BACKGROUND OF PEOPLE EXCELLENCE AT WORK
The theme of excellence in work is as old as the Bible (Prov. 22:29). In fact, EXCELLENCE is one of the keys to a biblical view of “work”:
• God does His work with excellence. When He created the world, the end result was “very good” (Gen. 1:31).
• God equips people with specific skills and abilities that fit them for certain kinds of work (see “You Are Unique” at Ex. 31:1-11, and “You Are Unique” at Ps. 33:15). He wants us to use our skills for their intended purposes, thereby serving Him with all our mind and might (Matt. 22:37-38).
• Christians are to do their work as if Christ Himself were evaluating the effort-because He is (Eph. 6:5-8; see “Who’s the Boss” at Col. 3:22-24).
• Christians are commanded to be “well pleasing in all things” in their work, because doing so makes the gospel of Christ attractive to coworkers and customers (see “Your ‘Workstyle’ ” at Titus 2:9-10).
DEVELOPING EXCELLENCE IN THE WORKPLACE
Why do some people seem to enjoy their work and achieve excellence more at work? Why do some people complete more at work than the others? The answer to these questions boils down to – people attitude.
Let me share with you various qualities of people which contributes to excellence in the workplace.
Its quite surprising to see the number of immature people we have in the workplace nowadays. The tantrums, the yelling, the throwing of things and outright expression of emotions that is detrimental to work and the office environment.
Emotional maturity is an expected trait in the workplace, especially when excellence is expected at work.To be mature at work is a way of bringing excellence in the workplace. To be mature means you are very self-aware of the how you feel about yourself.
This self awareness makes you conscious about your feelings and why you feel the way you feel. You put it under control or you do not feel the need to show it so openly that it affects your colleagues in the workplace. You must know the demonstration of these emotions can affect the morale of people around you.
If you want to bring excellence in the workplace, learn to adjust, modulate and direct your emotions. Think before acting and understand that your actions can affect the rest, especially team member who works closely with you. How can someone approach you if they feel you are in a foul mood and days on ends? How effective and efficient can you be then? How will people around you achieve excellence in the workplace? Learn to change as this will ensure that excellence in the workplace can surface. When you are open to change, the path opens to opportunity that never presented itself as everyone is fearful including yourself. It’s just something you never noticed due to all the drama from immaturity. It is something you did not realize and the time to reflect upon your actions.
Maturity allows you to understand that passion and persistence to pursue goals at work beyond monetary returns gives you a purpose of service in life. With passion, persistence and patience, excellence can be achieved in the workplace. You as an individual can inspire the rest to show their best at work without even trying too hard because you would have already created the environment to do so.
When you behave maturely at work, you become discerning. You know small acts can carry big meanings. Just like a mother who pats and encourages a child. A small act but it helps the child build confidence. Maturity brings excellence in the workplace because it allows you to respect and appreciate the work others do, and not look at it as an action to gain favors. More importantly ego is parked aside because of the level of maturity as a professional.
Maturity must exist if you want to have excellence in the workplace. A work place that is filled with people who are mature, ask how things can be done better. They do not ask why it is not done my way.
2.KNOW WHY YOU ARE THERE
Manage yourself by knowing your roles and responsibilities in your company. In addition, learn to know what it takes to go a step beyond what your current role entails. Know what makes you a competitive advantage to your boss and your fellow workers
3. FOSTERING A MANAGERIAL ATTITUDE
Excellent workers must possess a managerial attitude even if they don’t have the title. One must have the attitude like a manager and see to it that things are done the way they are supposed to be done. Manage expectations of everyone in the team from the boss to colleagues and peers within the department. Stick to time lines; follow up with next steps after every meeting, have progress reports ready even if they are informal ones like an email.
4. EFFECTIVE TIME MANAGEMENT
Manage your time well and know how to prioritize. Know when to do what. Do not procrastinate on work especially when they involve cross department participation. Your delay will affect other people’s work. Great employees know how to manage their time well and even manage their boss’s time well.
5. Work To Get Results
Work with objectives in mind. What is the overall objective of the project? Work towards the aim that everyone who is involved in a project big or small has a role. Everyone must contribute towards that goal. You must learn to get results and expect high performance of yourself. Do not just do enough to get by. This is one of the most important “great employee qualities”.
6. DEVELOP A PASSION FOR EXCELLENCE
“We are what we repeatedly do. Excellence, then, is not an act, but a habit.”(Aristotle)
Excellent workers have the spirit to do outstanding work. They set the pace for others to follow. If you want to be great at what you do , look for ways to outdo yourself. Be the best that you can be. Even if perfection is elusive, go out and get it. Develop your passion for excellence.
Passion for Excellence: Outdo Yourself, Be the Number One!
A. Set Your Goal
Have an ambition of where you want to be and what you want to do. Many people think they know what they want. Very often they say they want to be number one. Well, what does it mean to be number one for you? Is it to become the best in your industry? Is it to become the best in your company? Or is it in your department? Does number one naturally equate to be on top?
What does it take to be number one can mean excelling, it can mean being the best and it can mean being on top. Have you considered that you can be the best and yet not be on top? Or you can be on top and yet not be the best? Being number one can mean overcoming your own weaknesses. Regardless, you need to have a clear ambition. When you are clear, focus on it and believe in it.
Believe in yourself and you will succeed in the pursuit of this ambition. Ask yourself what are you willing to do in order to reach this ambition? What it takes to be number one is a lot of sacrifice, struggle and painful self-assessment. Can you do all these and remind yourself of the price you promised you would pay to arrive at it even when the going gets tough?
B. Act Upon Your Goal
Many people fail to be number one because they fail to DO. People forget that the work part is what will get them to be number one. To be number one in any field takes a lot of hard work. It isn’t fun at all. It takes effort, consistent hard work and it is a constant struggle. The only thing that keeps you going is the dogged focus on being number one. Having a belief without action is just plain fantasy. Nothing will ever come true.
Create a plan that you can work on based on intensity of hard work, integrity of character and initiatives of ideas to propel growth. Propel the growth not only for yourself but also for the company.
What it takes to be number one is also a winning attitude. A winning attitude will always win over the plotting and scheming in the corporate world. To be number one in the corporate world is to act upon your ambition with pride, passion and belief.
Always match this wining attitude to the plan you have created and you have half the formula on what it takes to be number one.
C. Accept Setbacks As Part of Work Life
Accept that there will be setbacks on your way to be number one. No one will tell you what it takes to be number one without warning you about the number of setbacks you will have to take in your stride.
Setbacks are part of life and definitely part of work life. When it happens, do not beat yourself over it. Mistakes happen, sometimes it is your fault, and sometimes we suffer for other people’s mistakes. That’s just part of life. But that’s no reason to be disillusioned and give up on your ambition. You may get a bad evaluation and that is just part and parcel of the working world.
When that happens, reflect upon it. What caused it, what can be done to avoid it in the future? Take personal responsibility for it if you caused the mistake. Put in place a system so you can improve and learn from that lesson.
D. Do not Give up and Keep Going
Just when you feel like giving up, that’s when you tell yourself you must continue.
What it takes to be number one also includes painful self-assessments. There will be things we are weak at and have to work on. Accept that fact and be willing to struggle to improve those weaknesses.
What it takes to be number one is more than a plan. It is hard work and not giving up and accepting setbacks. It is also knowing that there are no failures and the only time one fails is when one stops doing. Do not ever be tempted to plot and scheme your way through the corporate world. Time is better spent in being your best.
7. HAVE A “CAN DO” ATTITUDE
Have a “Can Do” attitude. Ever worked with someone who is always so negative, that everything is impossible, nothing is easy, things are too troublesome and a million other excuses and reasons why things won’t work? Do you catch yourself making the same mistake? Have a “Can Do” attitude. Have the courage and patience to work things out and figure things out even if it sounds very challenging. Bosses trust people who have a “Can Do” attitude in approaching work.
8. ENJOY YOUR WORK
Doing what you love is the cornerstone of having abundance in your life.(Dr. Wayne Dyer)
Even if it means a routine work, as they know each step and each detail builds on another and helps achieve the company objective. Someone who enjoys their work will naturally bring their best to work.
I feel sorry for the person who can’t get genuinely excited about his work. Not only will he never be satisfied, but he will never achieve anything worthwhile.( Walter Chrysler)
9. CONTRIBUTE POSITIVELY
A great employee takes personal responsibility for everything they do. To be a great employee you must contribute positively to the organization. Take initiatives, give suggestions, or even be the silent hero who solves challenges quietly, that is how a great employee works. They work to help achieve greater goals for the organization.
10. HEALTHY WORK RELATIONSHIPS
Being nice to people and have great working relationships across departments and ranks is one of the important great employee qualities. It means you can get a lot more cooperation and strong network to help you get your work done. Hence, making your boss look good in the eyes of management. Your boss will have less people problems too.
Do you have these great employee qualities? Perhaps you already have them and what you need is a plan to bring them to be noticed. If you don’t, start to see which of these qualities you can adopt and start on first. It will help you move up the corporate ladder a little easier.
If we want to achieve everyday excellence, we must do it for people and with people. People either have the right attitude or they don’t. They take the right action, or they don’t. They appreciate what they receive, or they don’t.
“Attitude, action and appreciation” actually form a cycle of excellence, since appreciation often stimulates, fosters, and encourages a better attitude. It all comes down to how we approach ourselves and how we interact with other people. Once we look for them, we find that the opportunities to practice and apply excellence in the workplace occur minute-by-minute throughout the day. These moments comprise the heart of everyday excellence.